Beyond The Bridle: FAQ & Trouble Shooting

12 hours ago

5 min read

FREQUENTLY ASKED QUESTIONS

Whether you’re just thinking about joining Beyond The Bridle or you’ve already purchased and need a little help getting logged in, we’ve put together answers to some of the most common questions below.

How often is Beyond The Bridle open for enrollment, and why does enrollment close?

Beyond The Bridle isn’t open for enrollment all the time. We plan to open the doors between two and four times a year, usually for about a week at a time. There is quite a bit that goes on behind the scenes when we open Beyond The Bridle. We want to make sure we’re available to welcome new members, answer questions, help with any technical hiccups and make the whole process of getting started as smooth as we can.

And the truth is, Niki has a pretty full life outside of Beyond The Bridle too! Between kids, horses, clinics and career, Heart of the Horse and life and work on the ranch, it just isn’t realistic for us to have the doors open and be onboarding new members all year long.

Opening the doors a handful of times throughout the year allows us to give it our full attention while we’re open, and then get back to all the other things going on around here when we close them again.

So if Beyond The Bridle is currently open and you’ve been thinking about joining us, make sure you get in while you can. Once the doors close, you’ll need to wait until our next enrollment period to join.

How long will I have access to Beyond The Bridle?

Beyond The Bridle is a one-time payment. There is no monthly subscription or recurring fee for your access to this course.

We don’t use the words “lifetime access” simply because a lifetime is a very long time and there are things we can’t guarantee. Technology changes, platforms change, and we never want to make a promise about something that may be outside of our control years down the road.

What we can tell you is that we have no plans to shut down Beyond The Bridle. Your one-time payment gives you access to the course for the foreseeable future, so you can work through it at your own pace and come back to the lessons whenever you need them.

If Niki creates a completely new course or program in the future, that would be a separate purchase.

Will I get future updates and bonuses added to Beyond The Bridle?

Yes! When you purchase Beyond The Bridle, you’re purchasing access to this iteration of the course. If we add or update lessons, resources, workbooks or bonuses within Beyond The Bridle, you’ll receive those updates as part of your existing access at no additional charge.

We’ve already talked about all kinds of things we may want to add as we continue to grow this community, and we’re excited to see where it goes!

If Niki eventually creates a separate program, such as a more advanced Part Two course, that would be a new program and would need to be purchased separately.

Can I use Beyond The Bridle on my phone?

Yes. Beyond The Bridle can be accessed from both your phone and your desktop computer.

If you’re accessing the course from your phone, make sure your browser, such as Safari or Chrome, is up to date. If something isn’t loading properly, updating your browser or trying another browser is a good place to start.

Can I do Beyond The Bridle with any horse?

Yes! One of the things I really want people to understand about this work is that it isn’t only for a certain type of horse or discipline.

Your horse does not need to be broke to ride. You can work through these foundations with horses from different disciplines, young horses such as yearlings, older horses, ponies and horses that may never be ridden at all.

What matters is that the horse you choose is safe and appropriate for you to work with at your current skill level.

Liberty and the connection we’re building through this course can benefit so many different horses and horse people. The goal is learning to communicate more clearly, building trust and creating a better connection with the horse in front of you.

Young adults can work through Beyond The Bridle with an appropriate horse or pony as well, with suitable supervision based on their age and experience.

TROUBLE SHOOTING & HELP

I purchased Beyond The Bridle, but I’m getting a blank white screen. What do I do?

Don’t worry! Occasionally there can be a hiccup during the registration and onboarding process. An internet interruption, a missed step or another small technical issue can prevent the process from finishing properly.

First, go to: www.beyondthebridle.ca/register

Complete the registration process there using the same email address you used to sign up for Beyond The Bridle.

If that doesn’t get you in, go to: www.beyondthebridle.ca

Try logging in. If you still can’t access your account, select Forgot Password and follow the complete password-reset process. You’ll receive an email with the next steps, so be sure to check your inbox.

If you’re still stuck after trying both options, please reach out to us and we’ll do our very best to help get you in.

I’m registering, but the “Next” or “Continue” button isn’t working. What do I do?

If you’re going through the registration process and clicking Next or Continue isn’t taking you to the next step, you can complete your onboarding directly instead. Go to:

www.beyondthebridle.ca/onboarding

Complete the onboarding steps there, and you should be able to continue into Beyond The Bridle.

If that doesn’t get you in, go to: www.beyondthebridle.ca

If you’re still stuck after trying both options, please reach out to us and we’ll do our very best to help get you in.

I forgot my password. How do I reset it?

Go to: www.beyondthebridle.ca/login

Underneath the password field, select Forgot Password and follow the instructions.

You’ll need to check your email to complete the password reset and regain access to your account.

I’m trying to register, but it says I already have an account. What do I do?

This can happen if you began creating your account previously but didn’t complete the entire registration or purchase process. Instead of trying to register again, go to: www.beyondthebridle.ca/onboarding

Log in using the email address and password you initially created. From there, you can continue through the remaining steps to purchase Beyond The Bridle and access the course.

If you don’t remember the password you originally created, go to:

www.beyondthebridle.ca/login and simply select Forgot Password and reset it.

I've purchased the course but I’m not receiving an email from Beyond The Bridle. Where is it?

First, double-check that you’re looking in the inbox for the same email address you used when registering. If it isn’t in your main inbox, check your Spam/Junk and Promotions folders. The email will come from Niki Flundra Unbridled. If you still can’t find it, reach out to us and we can help.

Still need some help?

If you have a question about the Beyond The Bridle course that isn’t answered here, please reach out to us at nikiflundra@gmail.com.

For any login and access issues, message us through Niki Flundra Unbridled on Facebook, and we’ll do our best to help you get everything sorted out and get you back to your horses!

— Niki Flundra & Niki Flundra Unbridled Team